Right of withdrawal
You have 14 days to change your mind, without reasons and without penalties. The form below is enough: you get the receipt at once.
Updated on
Withdraw from the contract here
Tell us who you are and which order: no need to explain why.
Deadline
- Wines: 14 days from the day you receive them, or collect them at the winery. If the order comes in several parcels, from the day of the last one.
- Gift vouchers: 14 days from purchase, if the voucher has not been used yet.
- Adopt a Cru: 14 days from the day you adopt.
It is enough that your notice is sent by the fourteenth day.
How to do it
With the form on this page (the “Withdraw from the contract here” button is also at the bottom of every page): enter your name, order number and email and press “Confirm withdrawal”. We immediately email you a receipt with the content of the request, the date and the time.
Or by email or letter, with a clear statement that you wish to withdraw: to info@grosjeanvins.it, to the PEC grosjeanvins@pec.it or to Società Agricola Grosjean Vins s.s., Frazione Ollignan 2, 11020 Quart (AO). You may use the model form below, but you don’t have to.
Model withdrawal form. To: Società Agricola Grosjean Vins s.s., Frazione Ollignan 2, 11020 Quart (AO), info@grosjeanvins.it. I hereby give notice that I withdraw from my contract of sale of the following goods: … Ordered on … / received on … Name of consumer … Address of consumer … Signature (only if this form is notified on paper) … Date …
How to return the wines
Send the wines back within 14 days of telling us, well packed, ideally in the original carton, to Società Agricola Grosjean Vins s.s., Frazione Ollignan 2, 11020 Quart (AO). The cost of the return is yours. You can also bring them back to the winery.
You are only liable for loss of value caused by handling beyond what is needed to look at them: the bottles must come back closed, with the capsule intact.
The refund
We refund you within 14 days of receiving your notice, including any standard delivery costs, with the same means you paid with. We may wait until we receive the wines, or proof that you sent them. The part paid with a voucher goes back on the voucher.
When there is no right of withdrawal
The Italian Consumer Code (art. 59) excludes withdrawal for:
- opened bottles, or bottles whose capsule was removed after delivery: they are sealed goods that, once opened, cannot be resold for health and hygiene reasons;
- personalised bottles, such as those with the label you chose in Adopt a Cru;
- visits and tastings on a set date: instead of withdrawal, the cancellation rule of Visits and tastings applies.
The right of withdrawal belongs to consumers: it doesn’t apply to purchases made for a business.