Terms of sale
They apply to purchases on grosjeanvins.it by people buying for themselves, not for their business.
Updated on
Who sells
Società Agricola Grosjean Vins s.s., Frazione Ollignan 2, 11020 Quart (AO), Italy. VAT number and tax code 00536390073, REA AO-47726.
Email info@grosjeanvins.it, phone +39 0165 775791, WhatsApp +39 379 1289169, certified email (PEC) grosjeanvins@pec.it (official matters only).
Who they apply to
To consumers, that is people buying for themselves and not for a business. Restaurants, wine shops, distributors and importers have separate terms: write to us.
The terms published on the day of your order apply. You can save or print this page. The contract is in Italian, English or French: the language of the site you order from.
Adults only
In Italy selling alcohol to anyone under 18 is forbidden (Law 125/2001, art. 14-ter). At checkout you declare you are at least 18. If we have reason to doubt it, we may ask for an ID or cancel the order with a full refund.
Wines and vintages
Each wine page shows vintage, size, alcohol and appellation. Ingredients, nutrition values and allergens are on the page and in the e-Label, the QR code on the label.
If the vintage shown runs out before shipping, we write to you: you choose whether to receive the next vintage or cancel that wine, with a refund.
Photos are indicative: a label or a capsule can change from one vintage to the next.
Prices
Prices are in euros, VAT included. Shipping within Italy is free; to the other EU countries we ship to, it costs what the checkout shows before you pay. The price at the time you order applies.
When a price is reduced, the reference price is the lowest one applied in the 30 days before the reduction (Italian Consumer Code, art. 17-bis).
Discount codes: one per order, with the conditions stated where you received it.
Minimum for shipping
Shipping needs at least 3 bottles of 0.75 litres or smaller: it is our smallest carton. Magnums and gift boxes travel in their own packaging and can be shipped on their own. Collecting at the winery has no minimum.
How the contract is made
- Choose wines, experiences or vouchers and go to checkout.
- Enter your details, choose shipping or collection, declare you are 18 and accept these terms. You can correct everything until you pay.
- Pay. The contract is made when you receive the order confirmation email.
We keep the order on file: you can open it from the link in the confirmation email.
Payments
You pay through Stripe: credit and debit cards, Apple Pay, Google Pay, PayPal, Link and Satispay (what you see depends on your device). The amount is charged when you confirm the order.
Only Stripe sees your card details: we never receive or store them.
You can also pay, in full or in part, with a gift voucher.
Need an invoice? Ask for it at checkout, with your tax code or VAT number.
Delivery
Times, courier and collection at the winery are on the Shipping page. In any case we deliver within 30 days of the order. Until delivery the risk is ours: if a bottle arrives broken, we replace or refund it.
Right of withdrawal
You have 14 days from delivery to change your mind, without giving reasons. The simplest way is the button below, which is also at the bottom of every page. The full rules, the exceptions (opened bottles, for example) and the form are on the Withdrawal page.
Legal guarantee
Wines are covered by the legal guarantee of conformity of the Italian Consumer Code (art. 128 ff.): we are liable for defects that existed on delivery and appear within two years. If a wine is corked or faulty, write to us as soon as you notice, with the order number and a photo of the label: we replace it, or refund it if we can’t.
Sediment and small crystals (tartrates) are natural in wine, not defects. Wine evolves over time: a vintage kept for a long time can change, and that is not a defect.
We offer no commercial guarantee beyond the legal one.
European Union harmonised notice on the legal guarantee
Legal guarantee. Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code below or ask the seller: europa.eu/youreurope/guarantees.
What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue; 2. Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
Reviews
The reviews on the wine pages come from customers. When a review is linked to an order placed on our site, we mark it as a verified purchase; the others, including those carried over from our old online shop, don’t carry the mark. We don’t pay or reward anyone for reviews, and we publish them positive or negative, removing only offensive or off-topic ones.
Complaints and disputes
For a complaint write to info@grosjeanvins.it or call us: first of all we look for a solution together.
If we can’t agree, you can turn to an alternative dispute resolution (ADR) body listed under the Italian Consumer Code (art. 141-decies). We have not joined any particular body. If you live in another EU country, the European Consumer Centre can also help you.
The contract is governed by Italian law. If you live in another EU country, you keep the stronger protections the law of your country gives you. Disputes go before the court of the place where you live.
Changes
We may update these terms. Orders already placed keep the terms of the day they were placed. How we use your data is in the privacy notice.